Privacy Policy

We collect the following categories of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Nationality

b. Identity Verification (KYC) Information

To comply with regulatory and Anti-Money Laundering (AML) obligations, we may collect:

• Government-issued ID (Passport, CNIC, Driver's License)
• Proof of address (utility bill, bank statement)
• Selfie or biometric verification

c. Financial Information

• Bank account details
• Payment method information
• Trading account balances and history
• Deposit and withdrawal records

d. Device and Technical Information

• IP address
• Device type and operating system
• Browser type
• Log files and usage analytics

e. Location Information

Approximate location derived from IP address.

We use your information for the following purposes:

• Account registration and management
• Identity verification (KYC compliance)
• Providing Forex trading services
• Processing deposits and withdrawals
• Monitoring transactions for fraud prevention and AML compliance
• Improving platform performance and user experience
• Communicating with you regarding account updates, security alerts, and customer support
• Complying with legal and regulatory obligations

Depending on your jurisdiction, we process your data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (for example, fraud prevention and service improvement)

We may share your information with:

a. Financial & Payment Partners

• Banks
• Payment processors
• Liquidity providers

b. Regulatory Authorities

• Government bodies
• Financial regulators
• Law enforcement agencies (when required by law)

c. Service Providers

• Hosting providers
• Analytics tools
• Customer support platforms

d. Fraud Prevention & AML Screening Providers

• Identity verification services
• Transaction monitoring systems

Your data may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

We implement industry-standard security measures, including:

• Encryption of sensitive data
• Secure servers and firewalls
• Access control mechanisms

However, no system is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide services
• Comply with legal and regulatory obligations (including AML laws)
• Resolve disputes and enforce agreements

Even after account closure, we may retain certain data as required by law.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent (where applicable)

To exercise your rights, contact us using the email below.

We may use cookies and similar technologies to enhance user experience, analyze platform usage, and improve functionality. You can control cookie preferences through your browser settings.

Our platform may integrate with third-party services such as payment gateways, analytics providers, and identity verification tools. These third parties operate under their own privacy policies, and we encourage you to review them.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

This Privacy Policy should be read together with our Terms & Conditions, which outline user responsibilities, trading risks, and account usage rules. In case of conflict, the Terms & Conditions shall prevail regarding platform usage and obligations.

We may update this Privacy Policy periodically. Updates will be posted within the App & Web and accompanied by a revised effective date. Continued use of the platform constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy:

By using the Medatiq Markets Trading Platform, you:

• Acknowledge that you have read and understood this Privacy Policy
• Agree to the collection, use, and disclosure of your information as described herein